PRIVACY POLICY
Effective Date: May 7th, 2026
Thank you for visiting Castillo Holliday Films. We are committed to protecting your privacy and providing transparency regarding the collection, use, and sharing of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our video production services.
Information We Collect
Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
Personal and Business Information: This includes information such as your name, business email address, phone number, company name, role, project details, and any other information you provide voluntarily when inquiring through our contact form or during the project intake process.
Payment Information: When you engage our services, payment information (such as billing details for invoices) is processed securely through our payment processors and is not stored on our servers. We do not have direct access to your full payment information.
Project Materials: When you engage our video production services, we collect and process the footage, photography, audio, and creative deliverables agreed upon in our service contract. This may include images and videos of your team, your customers, your subjects, or your events.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and personalizing our video production services to meet your needs.
Processing your inquiries, contracts, and invoices.
Communicating with you regarding your project, scope, and deliverables.
Sending you occasional marketing or business updates, with your consent.
Improving our website, services, and client experience.
Complying with legal obligations.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal or business information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or delivering services to you (for example, accounting platforms, project management tools, or post-production collaborators). These providers have agreed to keep your information confidential and secure.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Your Choices and Rights
Opt-Out: You can choose to opt-out of receiving any marketing or business updates from us by following the unsubscribe instructions included in each communication. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your active project, contract, or business relationship.
Access and Update: You have the right to access and update the personal or business information we hold about you. If you would like to review or correct this information, please contact us through our inquiry form.
Data Portability: You have the right to request a copy of the personal or business information we have about you in a structured, commonly used, and machine-readable format.
Deletion: You can request that we delete your personal or business information from our systems, subject to certain legal exceptions and active contract obligations. Please note that deleting your information may impact our ability to provide you with active services.
Security
We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Please review this policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us through our inquiry form.
Thank you for trusting Castillo Holliday Films with your video production needs. We are committed to protecting your privacy and providing exceptional service.
Terms & conditions
These Terms and Conditions ("Terms") govern your use of the website [www.castillohollidayfilms.com] (the "Website") operated by Castillo Holliday Films ("us", "we", or "our").
Please read these Terms carefully before using our Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.
1. Intellectual Property
The Website and its original content, features, and functionality, including all video production work, branded content, commercial films, photography, and case study materials displayed on this site, are owned by Castillo Holliday Films and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. All client work shown on the Website remains the joint or licensed property of Castillo Holliday Films and the respective client and may not be reproduced, downloaded, or repurposed without written permission.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or media) on Castillo Holliday Films' Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
Modify or copy the materials;
Use the materials for any commercial purpose or any public display, commercial or non-commercial;
Attempt to decompile or reverse engineer any software contained on Castillo Holliday Films' Website;
Remove any copyright or other proprietary notations from the materials;
Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Castillo Holliday Films at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on Castillo Holliday Films' Website, including all video production, branded content, and commercial work shown, are provided on an 'as is' basis. Castillo Holliday Films makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Castillo Holliday Films does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Castillo Holliday Films or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the video production materials and content on Castillo Holliday Films' Website, even if Castillo Holliday Films or a Castillo Holliday Films authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of Materials
The materials appearing on Castillo Holliday Films' Website, including video work, project descriptions, and case study content, could include technical, typographical, or representational errors. Castillo Holliday Films does not warrant that any of the materials on its Website are accurate, complete, or current. Castillo Holliday Films may make changes to the materials contained on its Website at any time without notice. However, Castillo Holliday Films does not make any commitment to update the materials.
6. Links
Castillo Holliday Films has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Castillo Holliday Films of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Castillo Holliday Films may revise these Terms of Service for its Website at any time without notice. By using this Website, you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.
8. Governing Law
These Terms and Conditions are governed by and construed under the laws of the Commonwealth of Massachusetts and the United States of America, without regard to its conflict of law provisions.
9. Contact Us
If you have any questions about these Terms, please contact us through our inquiry form on our website.
By using this Website, you hereby consent to our Terms and Conditions and agree to be bound by them. If you do not agree to these Terms, please do not use our Website. Thank you for visiting Castillo Holliday Films.
